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Wine Distribution

Improving Operations and Insights for a Leading Singapore Wine Distributor

Unified operations with accurate landed costs, seamless order handling, and clear sales insights—replacing spreadsheet chaos.

Technology

98%+
Inventory accuracy
↓ 20%
Order delivery time
100%
GST & compliance met
Live
Landed cost visibility

Client & Challenge

  1. Distributor managing a diverse portfolio (vintages, origins) relied on Excel for stock tracking.
  2. Needed correct landed costs (duties, freight) and clear sales/marketing insights.
  3. Sought better order handling and customer engagement with reliable, auditable data.

Our Solution Implemented

  1. Rolled out Microsoft Dynamics 365 Business Central across finance, sales, purchasing, and warehouse.
  2. Enabled item tracking, correct landed-cost calculations, and bin-level control.
  3. Built Power BI dashboards for sales and margin insights; ensured GST and financial controls.

Impact & Benefits

  1. Achieved >98% inventory accuracy and reduced stock record errors.
  2. Shorter delivery times (~20% faster) and improved customer satisfaction.
  3. Clear view of total import costs strengthened margin decisions.
  4. Reliable management reporting met all GST requirements.

Technology

  • Microsoft Dynamics 365 Business Central
  • Microsoft Power BI
  • Microsoft 365 Excel
  • Microsoft 365 Outlook
  • Microsoft 365 Teams

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